Branded HTML Emails & Open Tracking

Mar 3, 2016

Our recent switch to a new outgoing email provider has opened up some new opportunities that we're going to be taking advantage of. There's no longer a concern that sending emails in HTML format will decrease the chance of deliverability so first on our list is to provide branded HTML emails as an alternative to the plain text emails that we've been using. Also, we've added email open tracking and automated notification emails telling you if any emails that you send bounce back.

Branded HTML Emails

Consistently branded interactions and communication for clients (and staff) can increase how professional your business looks to them. All email communication that was previously plain text is now sent as a responsive HTML email branded with your logo and colors.

Email Open Tracking

Knowing when someone opens an email is a question that we commonly get. With plain text emails it wasn't possible to track that under any circumstances. The new HTML emails make that possible.

Additional Updates

When an email that is sent by your site is bounced by the destination server we will send you an "Undeliverable" email that includes information on why the email was rejected. Typically these are due to a bad mailbox or misspelled email address so these will let you know when something needs to be fixed.
Sitters can see when the next visit will be (within 3 days) for the current day's clients on their My Schedule page and who the next sitter will be
When you make changes to an individual item on any page there is a "View" button in the green-bordered confirmation box that you can click on to go directly to the edit screen for that item
Clients can no longer hide their Notifications box, which should help prevent them from missing important notifications

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Satisfied Customers

My managers LOVE it!!!! I also have been INCREDIBLY pleased from a management standpoint. I've been out of town and have had to use the app on my phone for most things. I've been able to walk my managers through any issues they've had on my phone. This has AMAZED me. Your responsiveness to our questions and issues has been fabulous as well. It's such a huge difference from what I've been used to for 12 years. I could kick myself for not switching sooner!!!!!! Very grateful I found you🙂
– Susan Forte,
Founder/Owner of Heaven Sent Pet Care

I have never "worked with" or utilized a product where the company, much less the owners, have been SO very hands on, flexible and an unparalleled service approach!

I am thrilled with the system, constantly impressed with how dynamic it is, in addition to the flexibility you offer to customize more areas via your offer to do it on the back end! I looked for months for a system and I am glad because I then, literally, stumbled on yours! Yay!

I have been finding my way around the system quite well, it is incredibly user friendly, it offers a lot of options but you have scaled it to not be overwhelming! I have heard 99% of the time only positive comments from our clients, only one "complaint" and he hasn't even used it yet. LOL!
– Valarie White
Owner, Paradise Paws, LLC

Comfort Crew recently switched and I am wondering why I waited so long. With the automated features for billing I spend very little time posting payments or manual billing.
– Belinda Link
Comfort Crew Pet Sitters

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Branded HTML Emails & Open Tracking